Place Your Order

Watch our 2½ minute youtube video 

Our short video gives you a quick overview of the ordering process and a behind-the-scenes glimpse of what goes into making your custom ribbons and rosettes!

If you have any questions please call 800 665 2771 or email! We are more than happy to help!

Office Manager – Janice ribbons@centaurawards.com

Janice handles all your incoming ribbon orders

 

Owner – Marybeth marybeth@centaurawards.com

Marybeth is available to assist you in any way possible!

 

Shipping – Linda linda@centaurawards.com

Linda can help with shipping and payment questions

We always respond to emails so if you don’t hear back from us please call to make sure your email didn’t get lost in cyberspace!

How far ahead to place your order

We ask for a good 8-12 weeks whenever. Of course we will always try to fit you in but rush fees could apply depending on order size and time allowed. Note that the more time you give us, the greater the chance of us being able to fit you in!

When ready to place your order, email it to Janice ribbons@centaurawards.com

When you are ready to place your order, please email it to Janice ribbons@centaurawards.com. She will reply back to you with any initial questions and get back to you with a ship date.

Order format

Feel free to use our Ribbon Order Form (click on the horse on the home page) or, if it is easier for you, just type your order in an email, Word document or Excel spreadsheet and email it in. Regardless of which format you use, we require the following info :

1. Rosette styles, quantities & colors* with corresponding awards written out exactly as you would like it to appear on your ribbons. We do use what you send us to print from so please be as specific as possible when listing the awards and watch things like 1st vs FIRST vs First vs 1st Place vs FIRST PLACE vs First Place. Thanks!
 
*Please list colors in order of dominance. For example, if you want a mainly black rosette with white as a secondary color you would write “black,  white”. If you want a black rosette with white as a secondary color and purple as a tertiary color you would write “black, white, purple”. Our computer program will then place the colors in the most appealing place on the rosette so unless you have a specific request, all we need are the basic colors you want. We can take it from there in terms of making it look the nicest! 🙂
Order form header
2. Foil/printing color options include gold, silver and bronze. Other colors may be available on request. Rainbow is an additional charge.
3. Hang type (cord or bridle hook); either one is included (although cord is an extra charge on eyeleted flats)
4. Streamer bottom finish pinked or dovetailed either one is included pinked doved
5. What you would like printed on the button
6. What you would like printed on the center streamer (please include logo placements and exact wording)
7. Your event date
8. When you would like your order in hand
9. Whether you would like your order shipped or if you would prefer to pick up in either Langley BC or Blaine WA
10. Bill to address including phone number and email address
11. Ship to address including phone number and email address (if different from above).

Receive your order confirmation

Once we have written up your order and checked it for accuracy we’ll email you an order confirmation and payment instructions (usually within one week). We ask that you please check it to ensure everything is correct!

Pay for your order

Payment of the quoted amount is required prior to the order going into production. Visa or MC is easiest although checks also work.

Receive your tracking # 

Once your order is on its way, you’ll receive an email from Linda with your tracking # (usually within a couple of days of shipping).

Receive your ribbons! 

We hope all our hard work pays off and that you are thrilled with your ribbons! ?

Feel free to drop us a line or even better, send us some pictures from your event – we would love to see them!

Other stuff you might want to know: 

NOTE TO DOG SHOW ORGANIZERS: We are happy to work with you on your close date and can accommodate SMALL orders after close. Please submit your main order 8-12 weeks in advance with what you know for sure you are going to need so we can get that portion of your order into production. Note we can’t subtract rosettes once your order is underway. After close, submit your add-ons as a completely separate order as soon as you can. There is no charge for the first add on (as long as we know its coming!) but there may be rush fees depending on the time allowed. Fast-track shipping might also be required depending on the time line and the size of the add-on order. Thank you!

NOTE TO US CUSTOMERS: Our rosettes are manufactured in Canada and shipped out of our US shipping depot in Blaine, WA. Please note that US customs requires either an EIN#, Federal Tax ID# or the SSN of the person the order is being billed to in order to clear any order over $250. Thank you.

PRODUCTION FEE: Our $27.50 set up fee is on all orders and includes writing up your order, triple checking the production sheets to make sure we have it all correct, use of association logos, wording on center streamer (ie club name, event title and date, award, decorative fancies and/or any generic logos we have on file), your choice of gold, silver or bronze foil, your choice of cord or bridle hook for hanging, your choice of pinked or dovetailed finish on the bottoms of the streamers, and of course, your choice of satin ribbon colors.

LINE CHANGES: A $1.25 line change fee applies when there is a wording change for example, to go from one award to a different award. If your center streamer layouts change dramatically throughout the order there may be an additional $16 layout charges.

ARTWORK: If you have a new logo you would like stamped on your ribbons please submit high quality black & white artwork in one of the following formats. There is a one-time charge of $75 to have it made into a metal die for hot-stamping.

  • .CDR files (Corel Draw)
  • .AI files (Adobe Illustrator)
  • .EPS files
  • High resolution black & white .PDF

PROOFS: One proof is provided free-of-charge upon request with a new logo. After that there is a $25 proof charge since the printers have to set everything up, print one ribbon, then tear the machine down only to set it back up again when the order has been approved!

CHANGES: To avoid changes, we ask that you double check your order before submitting. If changes are required after the fact, then additional charges may apply. 

ADD ONS: We always try to accommodate add ons but additional charges may apply depending on the time and work involved.

PAYMENT: Prepayment is required on all orders by check, Visa or Mastercard. E-transfer is an option for Canadian customers and bank wire is an option for overseas customers.

SHIPPING: US and International orders are shipped out of Blaine WA; Canadian orders out of our Langley office.

PICK UP: If you are local in the Pacific Northwest area you can pick up your order in either Blaine WA or Langley.

DISCOUNTS: Referring someone new to us? Thank you very much! We will be happy to take $25 off your next order!

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