It gives you a quick overview of the ordering process and a behind-the-scenes glimpse of what goes into making your custom rosettes!
We are open Monday to Friday 8:30am to 5:00pm PST and are more than happy to help with any questions you may have.
When you are ready to place your order, please email it to Janice email@example.com. She will get back to you with a ship date as soon as she can. If you do not hear back from her within 2 biz days, please call to confirm we’ve received your order. We always respond to emails so if you don’t hear back from us please call!
Feel free to use our Ribbon Order Form (click on the horse on the home page) or, if it is easier for you, just type your order in an email, Word document or Excel spreadsheet and email it in. Regardless of which format you use, we require the following info :
Once we have written up your order and checked it (three times!) for accuracy we’ll email you an order confirmation and payment instructions (usually within one week).
Once your order is on its way, you’ll receive an email from Linda with your tracking # (usually within a couple of days of shipping).
NOTE TO US CUSTOMERS: Our rosettes are manufactured in Canada and shipped out of our US shipping office in Blaine, WA. Since 911, US customs requires either a EIN#, Federal Fax ID# or the SSN of the person the order is being billed to in order to clear any order over $250. Thank you.
NOTE TO DOG SHOW ORGANIZERS: We are happy to work with you on your close date. Please submit your main order 8+ weeks in advance with what you know for sure you are going to need so we can get that portion of your order into production. (Please note that we cannot subtract rosettes once your order is underway.) After close, submit your add-ons as a completely separate order as soon as you can. One add-on is included in the setup fee; additional add-ons are subject to a $15 processing fee. Please note there will be rush fees if add-ons are received with less than five business days to produce (not including shipping) and we may have to rush ship rush orders too depending on the time line.
ORDER COST: Our production fee on any order is $25. This includes write up & checking on our end along with your first layout which includes use of association logos, wording on center streamer ie club name, event title & date, award as well as decorative fancies and/or any generic logos we have on file; your choice of gold, silver or bronze foil; your choice of cord or bridle hook for hanging; your choice of pinked or dovetailed finish on the bottoms of the streamers; and of course, your choice of satin ribbon colors.
TYPE CHANGES: We have a $1.15 type change fee for any wording that changes from the initial center streamer set up. If your center streamer layouts change dramatically throughout the order there may be additional $15 layout charges.
HOW FAR AHEAD TO PLACE YOUR ORDER: For a full show, we greatly appreciate two months or so. Having said that, if you are under that time frame, don’t worry! We will always try to fit you in.
RUSH ORDERS: Orders received with less than 15 working days are subject to a rush fee.
LOGOS: If you would like a new club logo or picture imprinted onto your ribbons,there is a $65 one-time charge to have a die made or you can choose from hundreds of generic logos available for use at no charge.
LOGO ARTWORK: We accept the following artwork files for logos :
PROOFS: One proof is provided free-of-charge upon request with a new logo. After that there is a $25 charge per proof.
PAYMENT: Prepayment is required on all orders by Visa, Mastercard or E-transfer. Bank wire is also an option for overseas customers.
SHIPPING: US and International orders are shipped out of Blaine WA; Canadian orders out of our Langley office. Once your order has shipped, Linda will be in touch with you via email with a tracking number and estimated arrival time.
PICK UP: If you are local in the Pacific Northwest area you can pick up your order in either Blaine WA or Langley BC.
DISCOUNTS: Referring someone new to us? Thank you very much! We will be happy to take $25 off your next order!