Our short video gives you a quick overview of the ordering process and a behind-the-scenes glimpse of what goes into making your custom ribbons and rosettes!
Office Manager – Janice email@example.com
Janice handles all your incoming ribbon orders
Owner – Marybeth firstname.lastname@example.org
Marybeth is available to assist you in any way possible!
Shipping – Linda email@example.com
Linda can help with shipping and payment questions
We always respond to emails so if you don’t hear back from us please call to make sure your email didn’t get lost in cyberspace!
We ask for a good 8-12 weeks whenever. Of course we will always try to fit you in but rush fees could apply depending on order size and time allowed. Note that the more time you give us, the greater the chance of us being able to fit you in!
When you are ready to place your order, please email it to Janice firstname.lastname@example.org. She will reply back to you with any initial questions and get back to you with a ship date.
Feel free to use our Ribbon Order Form (click on the horse on the home page) or, if it is easier for you, just type your order in an email, Word document or Excel spreadsheet and email it in. Regardless of which format you use, we require the following info :
Once we have written up your order and checked it for accuracy we’ll email you an order confirmation and payment instructions (usually within one week). We ask that you please check it to ensure everything is correct!
Payment of the quoted amount is required prior to the order going into production. Visa or MC is easiest although checks also work.
Once your order is on its way, you’ll receive an email from Linda with your tracking # (usually within a couple of days of shipping).
We hope all our hard work pays off and that you are thrilled with your ribbons! ?
Feel free to drop us a line or even better, send us some pictures from your event – we would love to see them!
NOTE TO DOG SHOW ORGANIZERS: We are happy to work with you on your close date and can accommodate SMALL orders after close. Please submit your main order 8-12 weeks in advance with what you know for sure you are going to need so we can get that portion of your order into production. Note we can’t subtract rosettes once your order is underway. After close, submit your add-ons as a completely separate order as soon as you can. There is no charge for the first add on (as long as we know its coming!) but there may be rush fees depending on the time allowed. Fast-track shipping might also be required depending on the time line and the size of the add-on order. Thank you!
NOTE TO US CUSTOMERS: Our rosettes are manufactured in Canada and shipped out of our US shipping depot in Blaine, WA. Please note that US customs requires either an EIN#, Federal Tax ID# or the SSN of the person the order is being billed to in order to clear any order over $250. Thank you.
PRODUCTION FEE: Our $27.50 set up fee is on all orders and includes writing up your order, triple checking the production sheets to make sure we have it all correct, use of association logos, wording on center streamer (ie club name, event title and date, award, decorative fancies and/or any generic logos we have on file), your choice of gold, silver or bronze foil, your choice of cord or bridle hook for hanging, your choice of pinked or dovetailed finish on the bottoms of the streamers, and of course, your choice of satin ribbon colors.
LINE CHANGES: A $1.25 line change fee applies when there is a wording change for example, to go from one award to a different award. If your center streamer layouts change dramatically throughout the order there may be an additional $16 layout charges.
ARTWORK: If you have a new logo you would like stamped on your ribbons please submit high quality black & white artwork in one of the following formats. There is a one-time charge of $75 to have it made into a metal die for hot-stamping.
PROOFS: One proof is provided free-of-charge upon request with a new logo. After that there is a $25 proof charge since the printers have to set everything up, print one ribbon, then tear the machine down only to set it back up again when the order has been approved!
CHANGES: To avoid changes, we ask that you double check your order before submitting. If changes are required after the fact, then additional charges may apply.
ADD ONS: We always try to accommodate add ons but additional charges may apply depending on the time and work involved.
PAYMENT: Prepayment is required on all orders by check, Visa or Mastercard. E-transfer is an option for Canadian customers and bank wire is an option for overseas customers.
SHIPPING: US and International orders are shipped out of Blaine WA; Canadian orders out of our Langley office.
PICK UP: If you are local in the Pacific Northwest area you can pick up your order in either Blaine WA or Langley.
DISCOUNTS: Referring someone new to us? Thank you very much! We will be happy to take $25 off your next order!